Terms of Service

1. Agreement and operator

These Terms form a binding agreement between you and GenMoMA, located at British Columbia, Canada. By creating an account or using a feature that requires acceptance, you agree to these Terms and the policies incorporated by reference.

If you use GenMoMA for an organization, you represent that you have authority to bind it. If you do not agree, do not create an account, buy a ticket, or operate a gallery.

2. Eligibility and accounts

• Provide accurate, current information and maintain the security of your account.
• Do not share credentials, impersonate another person, evade restrictions, or create accounts for unlawful purposes.
• You are responsible for activity under your account unless caused by our failure to use reasonable safeguards.
• Creators must have legal capacity to enter contracts and satisfy Stripe’s connected-account requirements.

3. What GenMoMA provides

GenMoMA provides technology for creating and visiting virtual galleries, hosting content, scheduling exhibitions, controlling access, selling tickets, and facilitating payments and payouts.

Unless expressly stated otherwise, the gallery creator—not GenMoMA—is the seller and provider of a creator-run exhibition. GenMoMA acts as platform provider and limited payment-collection agent for that creator. GenMoMA remains responsible for its own platform services.

4. Tickets and digital access

• A ticket grants a limited, personal, revocable right to access the identified exhibition during its stated validity period.
• Tickets do not transfer ownership of artworks, files, recordings, or other intellectual property.
• Do not resell, duplicate, automate, scrape, publicly rebroadcast, or circumvent technical access controls.
• Ticket-specific cancellation and refund rules are set out in the Ticket Purchase and Refund Policy shown before checkout.

5. Creator content

Creators retain ownership of their content. Uploading content grants GenMoMA the limited licence described in the Creator Agreement to host, reproduce, format, secure, display, and promote the gallery and operate purchased access.

Creators must have all required rights and must follow the Content and Intellectual Property Policy. We may restrict or remove content where reasonably necessary for safety, legal compliance, infringement response, or enforcement.

6. Payments

Payments are processed by Stripe. Prices, currency, taxes, and mandatory charges will be disclosed before payment. GenMoMA does not promise that every payment method or currency will always be available.

Creators may be required to complete Stripe Connect onboarding before paid tickets can be sold. Stripe’s terms and privacy practices apply to Stripe services.

7. Prohibited conduct

• Illegal, fraudulent, deceptive, infringing, abusive, hateful, exploitative, or sexually exploitative activity.
• Malware, credential theft, payment fraud, false identity information, chargeback abuse, or interference with platform security.
• Unauthorized copying, downloading, scraping, model training, resale, public performance, or distribution of protected artwork.
• Use that materially burdens, probes, reverse engineers, or disrupts the platform except where law expressly permits.

8. Availability and changes

We work to provide reliable access but do not guarantee uninterrupted availability. Maintenance, provider failures, security events, legal requirements, and circumstances beyond reasonable control may affect service.

We may change features or these Terms. If a change materially affects existing paid access or legal rights, we will provide notice where required.

9. Suspension and termination

We may suspend or terminate access for material breach, fraud, payment risk, legal requirements, security threats, repeated infringement, or harm to users or the platform. Where appropriate, we will provide notice and a reasonable opportunity to cure.

Termination does not erase payment, refund, intellectual-property, confidentiality, indemnity, limitation, or dispute obligations that by nature should survive.

10. Disclaimers and liability

To the extent permitted by law, the platform is provided on an “as available” basis. We do not warrant the artistic, historical, or factual accuracy of creator content or that a creator-run exhibition will meet subjective expectations.

Nothing excludes liability that cannot lawfully be excluded. Subject to that rule, GenMoMA will not be liable for indirect, incidental, special, punitive, or consequential loss, or lost profits, data, goodwill, or opportunities. Any aggregate contractual cap must be reviewed for enforceability in the user’s jurisdiction before launch.

11. Governing law and disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Courts located in British Columbia will have jurisdiction, except where mandatory consumer law gives you the right to bring a claim elsewhere.

Before filing a claim, contact legal@genmoma.com so the parties can attempt good-faith resolution. This section does not prevent urgent injunctive relief or complaints to regulators.